Privacy Policy
Fisica respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store and disclose your information when you interact with our website, advertising, forms, services and communications.
1. Information We Collect
We may collect personal information, including:
-
Name
-
Email address
-
Phone number
-
Availability or appointment preferences
-
Health or movement-related information you voluntarily provide
-
Information submitted through forms, bookings or enquiries
-
Website usage data and interaction behaviour
We may also collect technical data such as:
-
IP address
-
Browser type
-
Device information
-
Pages visited
-
Advertising interactions
2. How We Collect Information
We collect information when you:
-
Submit a website enquiry
-
Join a consultation waitlist
-
Book an appointment
-
Complete forms on our website
-
Contact us by phone, email or social media
-
Interact with our advertising on platforms such as Facebook or Instagram
-
Visit our website
Some information is collected automatically through cookies, tracking tools and analytics platforms.
3. How We Use Your Information
We use your information to:
-
Respond to enquiries
-
Contact you regarding appointments or availability
-
Deliver services and support
-
Improve our website and client experience
-
Send relevant updates, educational content or marketing communications
-
Measure advertising performance
-
Comply with legal obligations
We may contact you via email, phone or SMS.
You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
4. Advertising and Tracking
We may use advertising and analytics tools, including:
-
Meta Pixel
-
Facebook Ads
-
Instagram Ads
-
Google Analytics
These tools help us understand website behaviour, improve advertising performance and show relevant ads to people who may be interested in our services.
These platforms may use cookies and similar technologies to collect or receive information from our website and elsewhere on the internet.
You can manage ad preferences through your Facebook, Instagram or browser settings.
5. Disclosure of Information
We do not sell your personal information.
We may disclose information to trusted third-party service providers who assist us with:
-
Website hosting
-
CRM and booking systems
-
Email and SMS communications
-
Payment processing
-
Analytics and advertising services
These providers are only given access to information necessary to perform their services.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To make a request, contact us using the details below.
8. Cookies
Our website may use cookies to improve functionality, analyse traffic and support advertising campaigns.
You can disable cookies through your browser settings, although some parts of the website may not function properly.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
11. Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Fisica
Email: info@fisica.com.au
Website: https://www.fisica.com.au